Thank you for taking the time to learn about our legal policies.

This section explains how we protect your privacy, what you can and cannot do, and how we handle your engagement. Please contact us if you have any questions after reviewing these terms and policies.

Please note: These terms and conditions do not apply to bookings for bespoke in-house training. Separate terms and conditions will be issued with the agreement.

1. Terms of Use

  1. The site at sydneyhealth.sydney.edu.au ("Site") is a website where you can browse, select, and apply to enrol in courses conducted by The University of Sydney (ABN 15 211 513 464) ("we," "us," or "our") at Sydney Health Executive Education, and order incidental products and services from us.
  2. The terms and conditions outlined in this document ("Terms") govern your access to and use of the Site and any applications for enrolment or orders of products or services you make through the Site, over the telephone, by email, or in person.
  3. By browsing the Site or proceeding with an application or order, you are deemed to accept the Terms and agree to comply with all applicable laws concerning your use of the Site.
  4. We may vary these Terms at any time and without notice. Your continued use of the Site constitutes acceptance of any amendments. The Terms applicable to any application or order will be those in place when you submit it.

2. Applying for a Course and Ordering a Product or Service

  1. We invite you to apply for enrolment in a course or order a product or service by submitting your application through the Site. Any application or order is an offer by you to enrol or purchase at the price notified at the time of application.
  2. Important information about your course will be communicated to the email address you provide. Please check your email regularly and update your contact details as necessary.
  3. Applicants under 18 (excluding HSC preparation courses) should contact us to discuss their enrolment.
  4. You may be required to provide additional information to process your application or order. You agree to supply current, complete, and accurate details throughout the process.
  5. Our courses are designed for adults seeking non-award short courses. Please review the course description before enrolling and contact us with any inquiries.

3. Acceptance, Rejection, and Withdrawal by Us

  1. We may accept or reject any application or order if you do not meet the prerequisites.
  2. If we accept your application or order, we will send you an email confirmation, and a binding agreement will exist upon this confirmation, conditional on payment of any outstanding fees.
  3. We may reject your application or order for various reasons, including course capacity or product unavailability. If denied, we will inform you promptly and refund any payment made.

4. Not a University of Sydney Student

You will not be considered a University of Sydney student due to enrolling in a Sydney Health Executive Education course or product. This means:

  • You will not receive a University of Sydney email address.
  • You will not access benefits provided to University of Sydney students.

5. Technical Access and Support

  1. To participate in online courses, ensure you have compatible hardware, software, and internet access as detailed in the course outline. Minimum requirements include:
    • Inbuilt microphone and camera or capacity to connect external devices.
    • The latest version of a supported internet browser.
  2. You may need to adjust pop-up blocker settings to access course content.
  3. We will strive to resolve issues within our control, but you are responsible for resolving any issues related to your own hardware or software.
  4. While we aim for uninterrupted access, we cannot guarantee it and reserve the right to suspend access for maintenance.
  5. We are not liable for delays or disruptions due to internet issues or other external factors.

6. Issuance of a Statement of Completion

  1. The Sydney Health Executive Education offers short, non-award courses without accreditation or prerequisites for university degrees. No exams will be held for certification.
  2. After attending and completing at least 70% of the course, participants may receive a Statement of Completion via email.

7. Payment

  1. We accept the following payment methods:
    • MasterCard
    • Visa
    • Electronic bank transfer (prior agreement)
    • Internal Journal Transfers (for University staff)
  2. You authorize us to debit the amount payable from your nominated card account.
  3. If payment fails, we may cancel your order and notify you.
  4. Payments must not be made through fraudulent means.
  5. You will receive a receipt after your application or order specifying total fees and charges.
7.1 Company Invoicing and Enrolments
  1. If your employer pays on your behalf via invoice, you are still bound by these Terms. Invoicing allows for more flexible payment options.
  2. Payment must be received in full before course attendance. If an invoice is outstanding within seven days of course commencement, we may cancel your enrolment and notify you.
7.2 Fees and Charges
  1. You agree to pay the purchase price of the course you enrol in as specified at the time of application.

8. Refunds, Cancellations, and Transfers

8.1 Cancellation of Enrolment or Order by You

No refund will be issued if you cancel or reschedule your enrolment more than 24 hours after your purchase, regardless of whether your enrolment is to be paid via company invoice. If you cancel your enrolment or order within 24 hours of your purchase, we will refund the fees in full, with the following exceptions:

  1. If you enrol in a course that starts within seven (7) days from the purchase date, or it has already commenced, a refund will not be granted under any circumstances, and you will not be eligible to withdraw from this course or claim a credit voucher for the course cost.
  2. If you enrol in a self-paced course, a refund will not be granted under any circumstances, and you will not be eligible to withdraw from this course or claim a credit voucher for the course cost.

Please note, we do not provide refunds:

  1. If you are unable to use our enterprise software on your device; it is your responsibility to check compatibility before enrolling.
  2. If you find a course too easy or too difficult after attending; please contact us before your course to confirm its suitability.
  3. If you misunderstand the delivery format and wish to withdraw from a course, our standard cancellation policy applies.
8.2 Cancellation or Transfer More Than 7 Days Prior to Commencement of Course
  1. We require seven (7) days' notice (excluding public holidays) before a class start date to cancel or reschedule your course enrolment.
  2. If you request to cancel your enrolment with sufficient notice, the registered payer will receive a credit voucher equal to the amount paid for your course. If your enrolment was processed via company invoice, a credit voucher will only be issued upon receipt of payment.
  3. If you request to reschedule your enrolment to a later date or transfer to another course and provide sufficient notice, no fees will be incurred. However, payment will be required for any difference in course cost. We may withhold an administrative charge of up to $50.00 from the credit value.
8.3 Cancellation or Transfer Less Than 7 Days Prior to Commencement of Course, or Failure to Attend
  1. If you request to cancel or reschedule your enrolment within seven (7) days (excluding public holidays) of the course commencement, or if you fail to attend your course:
    • No credit voucher or refund will be issued.
    • You will forfeit all fees paid.
    • Rescheduling your enrolment or transferring to another course will not be possible.
  2. If you cannot attend a course, you may transfer your enrolment to another individual. Please note:
    • If you enrolled using a discount, it is not transferable, and you will need to pay any difference.
    • The new individual cannot withdraw from the course for any reason.
8.4 Exceptions to Standard Cancellation Policy

Exceptions to the standard cancellation policy may be granted in the following circumstances:

  • Due to sickness, with a medical certificate covering the course date.
  • If you have caring responsibilities and can provide evidence, such as a childcare arrangement change or a dependent's medical certificate.
  • In the case of the death of a family member or friend, with appropriate documentation (e.g., a funeral notice).
  • If you cannot participate due to connectivity issues, provide evidence of an unexpected interruption.

In these circumstances, you will receive a credit voucher or transfer without a fee; refunds are unavailable. Suppose an exception is granted after the course commencement date, and the course consists of multiple sessions. In that case, a credit may be provided only for the remaining sessions on a pro rata basis.

8.5 Cancellation by Us or Changes to Your Course
  1. After accepting your enrolment application or order, we may, at our discretion, cancel your enrolment or the relevant course for any reason. If we cancel:
    • If we receive payment on or before the scheduled commencement date and promptly notify you, we will offer a credit note or refund.
    • After the scheduled commencement date, for reasons beyond our control (such as the unavailability of a venue or facilitator), we will notify you and offer a credit note unless legally required to issue a refund.
  2. To the extent permitted by law, each party’s liability is limited to the amount you have paid us for the course, product, or service.
  3. If a course change means it no longer meets your needs, don't hesitate to contact us to discuss a transfer to another course/class, a credit voucher, or a refund.
  4. We may make minor changes to courses, products, or services, including content or teaching personnel, for which we will not generally issue a refund or credit voucher.

9. Credit Vouchers and Codes

  1. A credit voucher is a non-refundable credit amount granted to purchase enrolment, products, or services.
  2. Credit vouchers and codes are valid only at the Sydney Health Executive Education, University of Sydney (ABN 15 211 513 464).
  3. Credit vouchers and codes, along with unused balances, are not redeemable for cash, cannot be returned for a cash refund, exchanged, resold, or used to purchase other vouchers or codes.
  4. Credit vouchers are valid for thirty-six (36) months from the issue date. No extensions are possible.
  5. Enrolments processed through a credit voucher cannot be cancelled for another voucher unless we have changed or cancelled the course. Exceptions may be granted at our discretion.
  6. Redemption of credit vouchers requires acceptance of our Terms.
  7. We are not responsible for lost or stolen credit vouchers or codes. Risk of loss and title pass to the purchaser upon electronic transmission.
  8. We reserve the right to suspend accounts and request alternative payment if a credit voucher or code is fraudulently obtained or used.
  9. Credit vouchers and unused portions expire on the date specified in the voucher email, at 11:59 PM (Sydney, Australia time).

10. Intellectual Property

  1. All course content, teaching materials, and other materials (Course Materials) provided to you are the intellectual property of the University, its licensors, or indicated third parties and are provided solely for your use in the course.
  2. All rights, title, and interest (including intellectual property rights) in the Course Materials remain our property and that of our licensors.
  3. Our intellectual property is for your use only, is non-transferable, and is intended for a single user.
  4. We retain all rights to the title and interest in the intellectual property in the Course Materials.
  5. You shall not claim ownership, share, remove, copy, reproduce, disseminate, or interfere with our rights over the Course Materials, except as permitted under applicable intellectual property laws.

11. Our Commitment to You

  1. We are dedicated to providing you with the best learning experience possible. Our facilitators and course content are reviewed and approved by faculty academics, and the content is regularly reviewed to ensure its relevance and currency.
  2. We formally investigate all complaints and gather evidence through participant feedback, the facilitator’s response, and a review of the course content. For more details, please refer to our customer care policies and procedures.
  3. While we strive to ensure our courses are accurately described on our website, we reserve the right to change the date(s), delivery mode, or location(s) of our classes at any time. We will notify you of such changes as soon as possible.

12. Your Obligations

By applying to enrol in, enrolling in, or purchasing a course with the Sydney Health Executive Education, you acknowledge and agree that you:

  1. Will provide an appropriate email address for communication, check it regularly, and notify us of any changes.
  2. Will provide truthful, accurate, and complete information at all times.
  3. Will not engage in bullying, harassment, or discriminatory behavior on social media.
  4. Will respect the rights and freedoms of others to express themselves and receive information.
  5. Consent to disclosing your personal information to check enrolment requirements if applicable.
  6. Will behave with honesty, integrity, and respect in all dealings with us and other participants.
  7. Will maintain a satisfactory standard of academic integrity during your course participation.
  8. Agree to comply with the following University rules and policies, as current at the time of your enrolment:
    • Acceptable Use of ICT Resources Policy 2017
    • Bullying, Harassment and Discrimination Prevention Policy 2015
    • Student Sexual Assault and Sexual Harassment Policy 2018
    • Academic Honesty in Coursework Policy 2015
    • Academic Honesty Procedures 2016
    • Privacy Policy 2017
    • Student Charter 2020

Copies of these policies are available from our policy register at sydney.edu.au/policies.

  1. For this agreement, references to 'student' in the above policies refer to you.
  2. Any complaints about our courses should be sent to [email protected]. We will address them in accordance with our Resolution of Complaints Policy 2015.

13. General

The laws of New South Wales, Australia, govern this agreement. Each party submits to the non-exclusive jurisdiction of the courts of that place. We may use personal information under our privacy policy.

14. Acceptable Use Policy

The actions of individual users can significantly impact our systems. Therefore, all users must adhere to this Acceptable Use Policy. Violations may result in suspension or termination of access to the Site.

14.1 General
  1. Your access to and use of the Site, including ordering services, is subject to these terms. By browsing the Site, you agree to comply with these terms.
  2. The Site may contain links to external websites not operated by us. These links are for convenience only, and we make no representations or warranties regarding those websites.
14.2 Registration
  1. If you register an account, you may not have more than one active account, and your account is non-transferable. You may update your account at any time through the Site.
  2. If you use a workplace email address or facilities to access the Site, you are responsible for complying with your workplace policies.
14.3 Prohibited Actions

You may not use the Site for activities that breach laws, infringe rights, or violate standards, including but not limited to:

  1. Interfering with other users or defaming, harassing, or threatening any person.
  2. Making fraudulent or speculative inquiries or purchases.
  3. Using another person's details without permission or impersonating someone else.
  4. Sharing your password.
  5. Posting or transmitting obscene or inflammatory material.
  6. Tampering with or hindering the operation of the Site.
  7. Transmitting viruses or malicious code.
  8. Using automated means to retrieve or index any portion of the Site.
  9. Decompiling, disassembling, or reverse engineering any software on the Site.
  10. Using software from the Site to create a competing product.
  11. Removing copyright or proprietary notices from the Site.
  12. Reformatting or framing any portion of the Site.
  13. Creating accounts under false pretenses.
  14. Engaging in illegal conduct or violating security protocols.
  15. Taking actions that would impose an unreasonable load on our infrastructure.
  16. Using the Site in any manner contrary to these terms.
  17. Attempting or permitting any of the above actions.
14.4 Termination

We may immediately suspend, terminate, or limit your access to the Site if you breach these terms and:

  1. The breach cannot be remedied; or
  2. You fail to remedy the breach within 10 days of notice: or
  3. There is an emergency or maintenance requirement.

15. Privacy Statement

15.1 Information We Collect
  1. Information You Provide: When you register, communicate with us, or use the Site, you provide information we collect, including your IP address, name, address, email, phone number, payment information, and demographic details.
  2. Information from Your Use of the Site: We may collect details about how and when you use the Site, including your IP address and actions taken.
  3. Cookies: We store cookies on your computer to collect visit information. You may disable cookies, which may affect your ability to use the Site.
  4. Web Beacons: We may track email engagement using web beacons to measure marketing performance and improve our services.
15.2 Use and Disclosure of Your Personal Information

We may use and disclose your personal information as follows:

  1. To send you relevant informational and promotional content. You can unsubscribe from promotional emails at any time.
  2. To bill and collect payments owed to us, including sending invoices and notices.
  3. To send Alert Messages regarding changes to class schedules or other important information.
  4. To enforce compliance with our Terms of Use, including preventing violations.
  5. To provide customer support.

16. Privacy Statement

16.1 Information We Collect
  1. Information You Provide: When you register to use our services, communicate with our customer service team, send us an email, or use our Site, you provide information that we collect. This information may include your IP address, name, physical address, email address, phone number, credit card information, and other details such as gender, date of birth, and demographic information.
  2. Information from Your Use of the Site: We may collect information about how and when you use the Site. This information may include your IP address, time, date, browser used, and actions taken within the Site.
  3. Cookies: We store cookies on your computer when you use the Site. These are strings of code that help us collect information about your visits, browser type and version, operating system, and other similar data. You can disable cookies by following your browser's instructions, but blocking cookies may affect your ability to use the Site.
  4. Web Beacons: We may track email engagement by including web beacons in emails sent to customers who have created a profile. This allows us to collect information about when you open emails, your IP address, browser type, and other relevant details.
16.2 Use and Disclosure of Your Personal Information
  1. We may use and disclose your personal information as follows:
    • To send you informational and promotional content relevant to your engagement with us. You can stop receiving promotional emails by following the unsubscribe instructions in each email.
    • To bill and collect amounts owed to us, including sending invoices, receipts, and notices of arrears.
    • To send you Alert Messages regarding changes to class schedules, venues, or tutor allocations.
    • To enforce compliance with our website’s Terms of Use, including developing tools to prevent violations.
    • To provide customer support.
    • To inform emergency services in cases of medical emergencies or legal violations affecting safety.
    • To support and improve the services we offer.
    • To communicate with you about your account for informational, not promotional, purposes.
  2. Providing your personal information is voluntary; however, failure to do so may prevent us from processing your enrollment or providing a certificate of completion.
  3. The University of Sydney will hold any information collected. You have the right to access or amend your personal information. To request your personal information, please get in touch with us.

17. Disclaimer

  1. The University strives to keep information stored on this server up to date, but does not guarantee its accuracy, reliability, or currency. Errors brought to our attention will be corrected promptly. The University reserves the right to change any information stored on this server without notice, including details about courses or units of study.
  2. The University of Sydney provides links to external websites via this website. The University does not monitor or review content on third-party websites nor endorse or recommend their content, owners, or operators.
  3. The University accepts no liability for any loss or damage resulting from reliance on information stored on this server.

18. Copyright

  1. The University of Sydney owns the copyright in the information provided on this site unless stated otherwise.
  2. Material on this site is subject to copyright under Australian law and international treaties.
  3. Individuals may copy a reasonable portion of material from this site under the fair dealing provisions of the Copyright Act 1968 for research, study, or criticism. Educational institutions may reproduce limited amounts under Part VB of the Copyright Act.
  4. Apart from specified uses, material from this site may not be reproduced for commercial purposes without prior written permission from the University of Sydney.
  5. Participants are not permitted to record any part of their Sydney Health Executive Education course, whether audio or visual. Any written course material must not be reproduced without prior written consent from Sydney Health Executive Education, as this would breach Sydney Health Executive Education's copyright.
18.1 Reporting Copyright Infringements and Problems

The University of Sydney is committed to upholding copyright rights. If you believe copyright material is available on the University of Sydney network in a way that constitutes infringement, please notify our Designated Representative using the Copyright Takedown Notice.

18.2 Consent to Use and Disclosure of Personal Information
  1. I understand and agree that personal information collected by The University of Sydney, such as my name, Unique Student Identifier, date of birth, contact details, training outcomes, and sensitive information (including ethnicity or health information), may be disclosed to the Department of Education and Communities. This Department may further disclose my information to other Australian government agencies.
  2. These agencies may use my personal information for their government functions, including evaluating my training and determining my eligibility for subsidized training or fee exemptions.
  3. I consent to collecting, using, and disclosing my personal information as outlined above.

Have a question?
See the FAQ or contact us below

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Using the website

I've forgotten my username/password

Your username is your email address. If you are not logged in and need to retrieve your username or password, select Sign in from the menu followed by Forgot username? or Forgot password?

If you are still having issues logging in after attempting to retrieve your username or password, don't hesitate to get in touch with our team via email

I'd like to update my details

Once logged in, select Manage my profile. You will have the opportunity to edit your profile and update your password.

I wish to enrol in a Sydney Health Executive Education course, but the website is asking me to login or sign up (create a profile). Is there a fee?

You will need to log in or sign up (create a profile) to register for a Sydney Health Executive Education course. Creating a Sydney Health Executive Education profile is FREE.

By creating a profile, you will be able to access a range of information, including viewing your transactions and printing receipts, as well as your CPD history.

How do I access my online courses?

Sydney Health Executive Education uses Canvas as our online learning platform. Upon registration, you will receive further information on how to access the platform.

Enquiries

I would like to propose and develop a new course

At Sydney Health Executive Education, we are interested in developing and delivering new and innovative courses. If you are interested in proposing or developing a new course for Sydney Health Executive Education, please contact us via email, and we will discuss this with you.

I would like to become a Sydney Health Executive Education educator or facilitator

At Sydney Health Executive Education, we take great pride and have much respect for our teaching academics and presenters. If you are interested in presenting or facilitating a course for Sydney Health Executive Education, please get in contact with us via email and we will discuss your areas of expertise or interest.

I'm interested in collaborating or partnering with Sydney Health Executive Education

Find out more about why and how your organisation can collaborate or partner with the Sydney Health Executive Education team here (link to partner page). Contact us via email if you’d like to discuss further.

ZOOM

Do I need any special software to participate in the webinar?

Online courses will be hosted using the Zoom application. Zoom is a free application and will download automatically when you start or join your first Zoom meeting. Detailed access information will be included in your course reminder email.

I’ve registered for an online course, but I have not received a link to the webinar

Detailed access information will be included in your course reminder email. Please don't hesitate to contact us via email if you don't receive your link.

Course specific FAQs

How do I search for a course?

You can search for a course either by selecting a subject area from the drop-down course or topic menu, or by entering a search ‘keyword’.

Do I need to make full payment at the time of registration?

Yes, full payment for all courses must be made at the time of registration.

Can I obtain structured CPD points for attending the Sydney Health Executive Education course?

Yes, participating in a Sydney Health Executive Education course will earn you structured CPD points. Please refer to the course registration page for the number of CPD points for which you are eligible. CPD points will be awarded based on your attendance at the course.

What if I have a special dietary or accessibility requirement?

If you have a special dietary or accessibility requirement, please notify us at the time of registration. We will do our best to cater to your requirements.

What if I don’t have all the equipment required for a practical workshop?

Not all workshops require you to bring your equipment. For those that do, this is made very clear on the course page.

What happens if I am registered and unable to attend a course?

Please get in touch with the Sydney Health Executive Education team immediately. Depending on the notice period given the below may apply:

You may be able to keep your credit on file to use for another Sydney Health Executive Education course within 12 months

A cancellation fee may apply.

Please refer to the Sydney Health Executive Education T&Cs